Frog Track 67

New Arrival

We partner with reliable courier services to ensure your items are delivered promptly and efficiently.

Dispatch Details:

• Orders are shipped on weekdays only.
• Free delivery applies to Mainland UK addresses, with an estimated timeframe of 2-5 working days.
• Orders placed by midday are dispatched the same day for direct delivery to your doorstep.
• Deliveries must be signed for. Bikes arrive boxed and 85% assembled; final assembly should be completed by someone with basic bicycle mechanics knowledge. Assistance from a local bike shop may incur additional costs.
  

Electric Bikes:
Electric bikes are delivered fully assembled and ready to ride. A trained mechanic preps your bike in our workshop before securely packaging it for delivery. Minor adjustments may be required upon arrival:
1. Unbox the bike and remove all protective materials.
2. Align and tighten the handlebars by adjusting the bolts on the stem.
3. Adjust handlebar angle for comfort if necessary, ensuring bolts are secured.
4. Attach the right pedal by screwing it clockwise into the crank arm (trial fitted beforehand).
5. Adjust the saddle height for comfort, ensuring knees are slightly bent at the lowest pedal position.
6. Confirm all adjusted bolts are secure.
7. Charge the bike fully before first use to maintain battery health.
Folding electric bikes are shipped folded but prepared to the same high standard. For further assistance, feel free to contact us.

Delays:
While we strive to meet delivery timeframes, unforeseen circumstances may occasionally cause delays. Specific delivery dates and times cannot be guaranteed.
Checking Your Order:
Please inspect your items for damage upon delivery, even if you don't plan to use them immediately. If you spot damage:

• Sign for the item as damaged or refuse the delivery.
• Report issues to our team within 3 days of receiving your order, including photos of any damage, by emailing hello@discountedbikesshropshire.co.uk or calling 07779099012.

Returns and Refunds
Returns Policy:
• You may return unwanted items within 14 days of receipt. Items must be unused, in original packaging, and in resalable condition.
• Damaged goods require immediate reporting (see the “Checking Your Order” section for details).
• Returns must be inspected and approved before a refund is processed.

How to Return Items:
1. Email hello@discountedbikesshropshire.co.uk with your request, specifying whether you need a refund, exchange, or replacement.
2. You are responsible for return shipping costs unless the item is faulty.
3. Ensure all parts, including instructions, are returned in original packaging.
4. If repackaging is required, a £20 charge will apply.
5. Obtain proof of postage and share the tracking details with us.

Refunds:
• Refunds are processed within 3-5 working days after the returned item is inspected.
• Only the item cost is refunded; delivery charges are excluded.
• Refunds may be withheld if goods are not returned in their original condition.
Faulty Items:
• Inspect items upon delivery and report faults within 3 days to hello@discountedbikesshropshire.co.uk with images.
• Faulty items approved by our team will be replaced at no additional shipping cost.

Contact Us
For any questions, please reach out to our team:
• Phone: 07779099012
• Email: hello@discountedbikesshropshire.co.uk

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